:::Patch Name::: SAPP_5001-3 :::Patch Description::: 5.x Point Patch (SAPP_5001-3) :::Patch Type::: Point :::Release Date::: 20190207 :::Checksum::: bc958df99b725df1fd3db451632b0d62 (MD5) :::Defect Records::: DREC10042 DREC10239 DREC10810 DREC12100 DREC12110 DREC12433 DREC12489 DREC12938 DREC13095 DREC13097 DREC13172 DREC13236 DREC13294 DREC13303 DREC13354 DREC13355 DREC13370 DREC13402 DREC13438 DREC13513 DREC13519 DREC13523 DREC13586 :::Database Records::: DREC08766#1 DREC08766#1 DREC10513#1 DREC10513#1 DREC09492#1 DREC09492#1 DREC13386#1 DREC13386#1 DREC12299#1 DREC12299#1 DREC09751#1 DREC09751#1 DREC12179#1 DREC12179#1 DREC12652 DREC12652 DREC13452 DREC13452 DREC10296 DREC10296 DREC12300#1 DREC12300#1 DREC10042#1 DREC10042#1 DREC09478#1 DREC09478#1 DREC12919 DREC12919 DREC13076#1 DREC13076#1 DREC10841 DREC10841 DREC13369 DREC13369 DREC12509#1 DREC12509#1 DREC13438#1 DREC13438#1 DREC09737#1 DREC09737#1 DREC10042#1 DREC10042#1 DREC13438#1 DREC13438#1 DREC13303#1 DREC13303#1 :::Patch Notes::: DREC10042: Defect fixed to support OU's under container. DREC10239: Defect fixed for the below points: 1. Email address validation is handled. 2. Before the access type is kind of Numerical type which doesn't understand by easy, This has been changed to char type(Naming). 3. Proper errors will display in UI level 4. For mandatory fields * asterisk symbol has been added in excel template DREC10810: Loading of data under System Performance>Device Category was taking more because the listing query used was not optimal. This has been optimized to load quickly. DREC12100: CMDB additional field issues are resolved DREC12110: Asset View page issues are resolved DREC12433: Issue with editing of ticket in new-UI due to JavaScript issue has been handled. DREC12489: Agent machines showing down due to RabbitMQ Exception is getting addressed. DREC12938: DB queries during agent restart were not optimal. This is fine tuned. DREC13095: Asset Import icon display issue is resolved DREC13097: Life cycle fixed field issues are resolved DREC13172: The select box of the field 'service request no.' is not visible for some assets while editing. This issue is handled. DREC13236: Derived field issue is resolved DREC13294: Duplicate access permission in handled in UI DREC13303: Software Blacklisting feature was not blocking executable in end user machine when the executable is launched from UNC path or occasionally launched with run as admin option. This problem is addressed as part of this ticket. DREC13354: Exact search has been supported for RequestID field in New-UI which was not present earlier. DREC13355: Search tickets in old -> same queries are getting called multiple times as multiple calls are invoked for single search instance DREC13370: Defects are Fixed DREC13402: DREC13438: Blank page issue is resolved DREC13513: During asset update the screen is redirecting to the blank page.This issue is handled. DREC13519: In NodeOperation under map system category the workstations were not getting displayed.This issue is handled. DREC13523: Agent Thin client devices are classified. DREC13586: :::Patch Notes from Previous Patches::: SAPP_5001-2: DREC09737: Patch management feature related MySQL queries are fine tuned. DREC12100: CMDB additional field issues are resolved DREC12110: Asset View page issues are resolved DREC12263: Access control issues in New UI are resolved DREC12509: Integration of Third-party Software Dictionary with SapphireIMS DREC13003: State change issue and IE browser issues are resolved DREC13346: Report excel data issue is resolved DREC13347: Group Access control on submit ticket screen is resolved DREC13366: Date field issue is resolved DREC13368: Duplicate asset number generation issue is resolved DREC13381: Agent down due to Rabbit MQ exception is resolved. DREC13401: DREC13402: DREC13428: Tree view issues are resolved DREC13429: Report filter selection issue is resolved DREC13437: Asset import issue is resolved DREC13438: Blank page issue is resolved DREC13439: DREC13441: Import Record related issue resolved DREC13474: When multiple slave agents mapped to single master agent, master agent file download was getting stuck. Also when doing patch scan for multiple systems, patch job completion status was toggling between completed and started due to improper processing. These issues are handled. DREC13487: In new UI, for some contents, alignment is not proper for Description field. This has been handled. SAPP_5001-1: DREC07124: Inventory -> dashboard -> discovery based distribution -> the redirection has been handled properly. DREC08766: Agent installer configuration populates only Pre-shipped OU and its sub-tree. It doesn't show the user-defined OU tree. This issue is handled. DREC09284: During auto request transition through post-action, wrong DB procedure was being called due to which there was a mismatch in SLA. Thiis issue is now addressed. DREC09336: Exception is handled in SNMP module so the data collection (inventory and Performance) is successfully collected. DREC09478: 1.LigoPTP 5-23 PRO (.1.3.6.1.4.1.32750) are supported for inventory and performance data collection. For the following devices 1.HP560(.1.3.6.1.4.1.8744.1.65) 2.Moxa Access Point(.1.3.6.1.4.1.8691.2.7) 3.SNMPV1WAGO 750-880 PFC ETHERNET (.1.3.6.1.4.1.13576) 4.SNMPV1NP5232I (.1.3.6.1.4.1.3607.1.20.10.80) 5.SNMPV2SAMSUNG iPolis H.264 Premium Level IP Camera (.1.3.6.1.4.1.36849.1.2.114) 6.SNMPV2Cisco Prime Infrastructure (.1.3.6.1.4.1.9.1.2307) 7.SNMPV2APC WebSNMP Management Card (.1.3.6.1.4.1.318.1.3.8.5) 8.Spectracom SecureSync (.1.3.6.1.4.1.18837.3.2) 9.APC WebSNMP Management Card (.1.3.6.1.4.1.318.1.3.27) 10.SNMPwalk_CiscoNX-OS(tm)aci,Software(aci-n9000-system) (.1.3.6.1.4.1.9.12.3.1.3.1507) the inventory data (Firmware version,model,serialnumber,port count,Totalmemory) are collected. DREC09492: Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M) switch (.1.3.6.1.4.1.9.1.797) is supported for inventory and performance data collection. DREC09666: The deadlock issue for synthetic transaction has been handled DREC09751: Cisco IOS Software, C880DATA-UNIVERSALK9-M router (.1.3.6.1.4.1.9.1.1040) is supported for inventory and performance data collection. DREC10033: SLA calculation timings were getting mismatched when there is a large number of entries in the ims_callableprocedures table. This was because one of the parameters being passed to the SLA procedure was "now()". Instead of this, we are passing the "CurrentTime" from the history table to captrue accurate time. DREC10042: Defect fixed to support OU's under container. DREC10239: Defect fixed for the below points: 1. Email address validation is handled. 2. Before the access type is kind of Numerical type which doesn't understand by easy, This has been changed to char type(Naming). 3. Proper errors will display in UI level 4. For mandatory fields * asterisk symbol has been added in excel template DREC10296: Bug Fix: SapphireIMS Self-health monitoring module is not functioning if Performance license is not purchased by the customer DREC10314: Symantec antivirus version 14.x (latest) data collection is supported. DREC10513: In Settings -> Node Operation, rediscovering of the VM node is supported when the node is in un managed state. DREC10841: Default "Adobe Manufacturer" software normalization rule is modified which is used for categorizing Adobe manufacturer in more generic way so that manual efforts in categorizing is reduced. DREC10963: Newly created additional fields for different asset item types were not being displayed in asset creation page and also in import excel template. These issues have been rectified. DREC10987: Memory leakage issue is fixed in AD sync job. DREC11092: OU listing in LDAP configuration is supported even if GUID value for OU is empty in AD. DREC11223: Login button was not responding on IE browser with version 8 and above due to some script errors. This issue has been addressed. DREC11809: Improper memory delete was causing wmi data collector to crash. This issue is handled. DREC11931: MySQL query is fine tuned which was causing the CPU spike when large number of users logged into the portal at the same time. DREC12179: 1.Cisco NX-OS(tm) aci (.1.3.6.1.4.1.9.12.3.1.3.1625) 2.Cisco IOS XR Software (Cisco ASR9K Series) (.1.3.6.1.4.1.9.1.1017) 3.SNMPV1WAGO 750-880 PFC ETHERNET (.1.3.6.1.4.1.13576) 4.SNMPV1NP5232I (.1.3.6.1.4.1.3607.1.20.10.80) 5.SNMPV2SAMSUNG iPolis H.264 Premium Level IP Camera (.1.3.6.1.4.1.36849.1.2.114) 6.SNMPV2Cisco Prime Infrastructure (.1.3.6.1.4.1.9.1.2307) 7.SNMPV2APC WebSNMP Management Card (.1.3.6.1.4.1.318.1.3.8.5) 8.Spectracom SecureSync (.1.3.6.1.4.1.18837.3.2) 9.APC WebSNMP Management Card (.1.3.6.1.4.1.318.1.3.27) 10.SNMPwalk_CiscoNX-OS(tm)aci,Software(aci-n9000-system) (.1.3.6.1.4.1.9.12.3.1.3.1507) are supported for inventory and performance data collection. DREC12199: DREC12299: Cisco IOS XR Software (Cisco ASR9K Series) (.1.3.6.1.4.1.9.1.1762) is supported for inventory and performance data collection. DREC12300: Cisco NX-OS(tm) aci, Software (aci-n9000-system)( .1.3.6.1.4.1.9.12.3.1.3.1824 and .1.3.6.1.4.1.9.12.3.1.3.1812) is supported for inventory and performance data collection. DREC12418: Call statistics report was not loading when certain filters were selected due to syntax error in the final report query that was formed and executed. This has been handled. DREC12429: Ticket alignment is not proper in New UI when html contents are present in the description. This has been addressed. DREC12482: Patch deployment job was getting stuck in intermediate state 'Master Agent Download Success'. This is due to status update bug when multiple patches are deployed at once. This is handled properly. DREC12652: discovery jobs are getting halted due to temporary table missing, this issue has been resolved. DREC12672: Support for encrypted read community string for SNMP profiles has been handled in MSP setup new customer creation. DREC12726: When creating windows agent package, back-end files were having name 4.0. That name is changed to 5.0. There is no defect in functionality. The naming convention is changed. DREC12842: Defect Fixed DREC12854: All the installed software which are in user scope are collected as part of software data inventory. This is supported for WMI agent and agentless nodes. DREC12919: DB Collation issue after fresh installation of SAPP_5000 is resolved. DREC12924: When SapphireIMS agent is installed on machines having OS language other than English (UTF-8 characters. For example Russian), it was not collecting proper inventory values. In system, the values are appearing as Russian but in SapphireIMS, it is showing as junk characters. This is handled properly to collect and show data as it appears in the machine. DREC12936: When SapphireIMS agent downloading a file from SapphieIMS server, there is a chance that user can shut down the agent machine before download completion. When the machine is up, then it will try to resume the download. During this time, if the file in server side got modified, then the download will never complete in agent side. This issue is handled properly. DREC12943: There is an option in SapphireIMS to send inventory schema related information for unsupported windows agent devices or new paratmeter collection as part of inventory. When this option is used, agent will pull the new configuration from server. After performing this, there is a problem identified that the inventory information such as Operating System and Processor data are not appearing in UI. This bug is fixed. DREC13013: 7z executable shipped as part of SapphireIMS agent is not compatible with 32bit machine. This issue is fixed. DREC13076: The CPU utilization issue is fixed in performance data collection for Linux agents DREC13081: When Application Performance feature was configured with 250+ pollers, it was causing high CPU usage in MySQL. MySQL DB connections are optimized to avoid high CPU usage. DREC13082: On demand inventory data collection for the agent will force the agent to collect inventory data using wmi and send to server once again irrespective of change log. DREC13090: SIMS_Probescheduler.exe was getting crashed when patch scan job is posted for 2000+ machines due to buffer issue. This is issue is fixed. DREC13095: Asset Import icon display issue is resolved DREC13097: Life cycle fixed field issues are resolved DREC13100: New Asset Module display issue is resolved DREC13147: Mobile app is getting crashed when any file is attached from google Drive DREC13166: Non-MSI software uninstall job for agent is not working due to improper uninstall string formation. This issue is handled properly. DREC13170: Merge issue resolved DREC13183: During windows patch deployment activity, when agent pick a deployment job, the job status will be in 'Patch deployment job is posted' state. During this specific state, if SapphireIMS agent service is stopped or end user machine is getting shut down, the job will get stuck forever, even if machine is online and agent is communicating. This scenario is handled properly. DREC13231: Proper error message is captured and displayed in UI case of patch management failures. DREC13234: Default source setting issue is resolved DREC13236: Derived field issue is resolved DREC13237: Scheduled Record Alert: While scheduling the record select date and don't select the repeat. alert need to display in repeat but Alert is not displaying properly. DREC13239: Edit saved record issue is resolved DREC13243: Priority field population issue is resolved DREC13249: Selected CI is not displaying after submitting the from scheduled record DREC13250: validation issue is resolved DREC13251: State change is captured number of time: Change the state from newui and and click conform button number of times. Enclosure,Auditlog is captured number of time based on number of click. and mail also send number for time when mail notification rule is configure for that state DREC13252: Change the service of the ticket and open the reason block and make category as mandatory and don't enter category without close reason try to submit the ticket. Alert for category is not displaying properly. DREC13284: 1. If delegation start time is greater then end time then alert should display. But it is not happening in new ui. 2. Delegation is not happening properly - Configuration issue in Old UI (Will not take up) 3. If the timezone is not set for the logged in user, delegation is not working in NewUI DREC13286: Sla reason update on ticket edit is resolved DREC13290: KEDB access related issues are resolved DREC13294: Duplicate access permission in handled in UI DREC13296: Sla violated tickets listing issue is resolved DREC13324: Questionnaire issues are resolved DREC13326: 1. Go to Newui - submit page - Add description with more than open line submit the request - go to view page - check the description DREC13356: Master agent file download is getting stuck or getting failed when a master agent is mapped with multiple slave agents, and when any file download related job is posted such as Patch Management jobs, Script Execution jobs. This issue is handled. DREC13369: In a scenario where OU mapping rules are configured prior to new agents discovery then there is possibility of duplicate agent entries being made in SapphireIMS. This issue is handled. DREC13381: Agent down due to Rabbit MQ exception is resolved. DREC13386: Introduced 2 new columns in integration log table DREC13394: 1. Login to SapphireIMS -> Main settings page -> Roles -> deallocate reports access to the current user -> go to service desk -> Configure any custom report and set display in homepage option to the user -> go to servicedesk new UI dashboard DREC13417: Multiple users were able to change the state of a single ticket in new-UI. This has been handled by allowing the first user to do the modification and showing an alert message for the other user. DREC13435: For certain automation job such as Password Change sends error description containing control characters (New line character) which is causing failure when inserting to database. This issue is handled. DREC13452: Internal ticket to resolve merge issue :::Dependent Patches::: SAPP_5001 :::Superseding Patches::: SAPP_5001-1 SAPP_5001-2 :::Patch Files::: ConsoleManagement/AgentSelfCreater/SIMS_AgentTrigger.exe ConsoleManagement/AgentSelfCreater/SapphireIMSAgentSelfInstaller4.0.ini ConsoleManagement/AgentSelfCreater/SapphireIMSAgentSelfInstaller5.0.ini ConsoleManagement/AppData/NormalizationRules ConsoleManagement/Config/Conf_NormalizationDB.properties ConsoleManagement/Database/AutomatinTaskAuditProcess.sql ConsoleManagement/Database/Depreciation.sql ConsoleManagement/Database/Depreciation_Decliningpercentage.sql ConsoleManagement/Database/Depreciation_Straightlinepercentage.sql ConsoleManagement/Database/Depreciation_Sumofyeardrepreciation.sql ConsoleManagement/Database/Load_Distribution.sql ConsoleManagement/Database/MSPDataBase.sql ConsoleManagement/Database/Menudriven_DB_Operation.bat ConsoleManagement/Database/OUandMasterAgentMapper.sql ConsoleManagement/Database/Performance.sql ConsoleManagement/Database/PopulateOnDemandDiscRule.sql ConsoleManagement/Database/PostSWUninstallJob.sql ConsoleManagement/Database/ReportTables.sql ConsoleManagement/Database/SOP_Get_ScheduleRecord_Status.sql ConsoleManagement/Database/ServiceDesk.sql ConsoleManagement/Database/ims.sql ConsoleManagement/Database/imsProductData.bat ConsoleManagement/ExternalWar/SoftwareRepository.war/SapphireIMSAgent-5.0-Setup.exe ConsoleManagement/ExternalWar/SoftwareRepository.war/SapphireIMSAgent.zip ConsoleManagement/bin/7z.exe ConsoleManagement/bin/DBI.dll ConsoleManagement/bin/Normalization.bat ConsoleManagement/bin/SIMS_ADDMGenericSensor.exe ConsoleManagement/bin/SIMS_CommonSensor.exe ConsoleManagement/bin/SIMS_CommonUtil.dll ConsoleManagement/bin/SIMS_GenericApps.exe ConsoleManagement/bin/SIMS_JobHandler.exe ConsoleManagement/bin/SIMS_LDAPAuth.dll ConsoleManagement/bin/SIMS_LDAPUserManagement.exe ConsoleManagement/bin/SIMS_PatchMonLib.dll ConsoleManagement/bin/SIMS_ProbeScheduler.exe ConsoleManagement/bin/SIMS_SNMPInterface.dll ConsoleManagement/bin/SIMS_SelfHealth.exe ConsoleManagement/bin/SIMS_TaskAgent.exe ConsoleManagement/bin/SIMS_WMICollect.exe ConsoleManagement/bin/WMIDataCollector.dll ConsoleManagement/bin/snmpwalk.exe ConsoleManagement/bin/utilLib.dll ConsoleManagement/lib/AppMon.jar ConsoleManagement/lib/DBMon.jar ConsoleManagement/lib/EncryptionUtil.jar ConsoleManagement/lib/GenPoll.jar ConsoleManagement/lib/Normalization-1.0-SNAPSHOT.jar ConsoleManagement/lib/ServMon.jar ConsoleManagement/lib/VMPerformance.jar WebManagement/modules/system/layers/base/tkd/sapphireims/main/EncryptionUtil.jar WebManagement/modules/system/layers/base/tkd/sapphireims/main/module.xml WebManagement/standalone/deployments/MobileApp.war/EditRequest.jsp WebManagement/standalone/deployments/MobileApp.war/SubmitRequest.jsp WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/ajax/servlet/EditableSelectHtml.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphireims/validationScripting/service/SdValidationScriptingService.class WebManagement/standalone/deployments/SapphireIMS.war/AI_AddPackage.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetAjaxScript.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetConfigurationAdd.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetConfigurationEdit.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetControlFlowConfig.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetControlFlowconfig_Edit.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetDetailsEdit.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetDetailsInculde.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetFullDetails.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetImportDetails.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetImportInclude.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetList.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetStatusAdditionalFiledsInclude.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetTemplate.jsp WebManagement/standalone/deployments/SapphireIMS.war/BarCodeConfigurtion.jsp WebManagement/standalone/deployments/SapphireIMS.war/BusinessServiceChartMultiple.jsp WebManagement/standalone/deployments/SapphireIMS.war/ChangeDataCollectionType.jsp WebManagement/standalone/deployments/SapphireIMS.war/CustomOS_SoftwareAddEditPopup.jsp WebManagement/standalone/deployments/SapphireIMS.war/CustomSoftwareList.jsp WebManagement/standalone/deployments/SapphireIMS.war/KnowledgeBase.jsp WebManagement/standalone/deployments/SapphireIMS.war/ManageAssetAdditionParam_Edit.jsp WebManagement/standalone/deployments/SapphireIMS.war/Manage_Unmana_Host.jsp WebManagement/standalone/deployments/SapphireIMS.war/NormalisationPrioritySettings.jsp WebManagement/standalone/deployments/SapphireIMS.war/NormalizationSettings.jsp WebManagement/standalone/deployments/SapphireIMS.war/PerformanceResourceManagement.jsp WebManagement/standalone/deployments/SapphireIMS.war/PolicyAnalysis.jsp WebManagement/standalone/deployments/SapphireIMS.war/Questionnaire.jsp WebManagement/standalone/deployments/SapphireIMS.war/Report_List.jsp WebManagement/standalone/deployments/SapphireIMS.war/SD_WorkflowPopUp.jsp WebManagement/standalone/deployments/SapphireIMS.war/Sd_Reports_Create.jsp WebManagement/standalone/deployments/SapphireIMS.war/SlaVoilationInfo.jsp WebManagement/standalone/deployments/SapphireIMS.war/SoftwareMappingRules.jsp WebManagement/standalone/deployments/SapphireIMS.war/Software_Executable_Normalization.jsp WebManagement/standalone/deployments/SapphireIMS.war/Software_Executable_Normalization_Add.jsp WebManagement/standalone/deployments/SapphireIMS.war/Software_Management.jsp WebManagement/standalone/deployments/SapphireIMS.war/Software_Management_popup.jsp WebManagement/standalone/deployments/SapphireIMS.war/Software_MappingRule_Add.jsp WebManagement/standalone/deployments/SapphireIMS.war/SuitesAndRules.jsp WebManagement/standalone/deployments/SapphireIMS.war/SuitesAndRulesAdd.jsp WebManagement/standalone/deployments/SapphireIMS.war/TaskConfiguration.jsp WebManagement/standalone/deployments/SapphireIMS.war/UserMgmt_Add.jsp WebManagement/standalone/deployments/SapphireIMS.war/View_Tickets.jsp WebManagement/standalone/deployments/SapphireIMS.war/View_TicketsJS.jsp WebManagement/standalone/deployments/SapphireIMS.war/View_Tickets_All.jsp WebManagement/standalone/deployments/SapphireIMS.war/View_Tickets_Group.jsp WebManagement/standalone/deployments/SapphireIMS.war/View_Tickets_Team.jsp WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/applicationContext.xml WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/ajax/servlet/Summary_Table.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/app/i18n/Messages_en_gb.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/app/i18n/Messages_fr_FR.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/app/i18n/Messages_pt_br.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/dashboard/service/DashboardConfigurationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/controller/NormalizationController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/controller/SoftwareBlackListController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/dao/NormalizationDAO.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/dao/NormalizationUtil.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/dao/SoftwareBlackListDAO.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/dao/SoftwareBlackListDAOImpl.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/model/SoftwareJSONRulesMetadata.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/ComplianceService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/NormalizationService$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/NormalizationService$2.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/NormalizationService$3.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/NormalizationService$4.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/NormalizationService$5.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/NormalizationService$6.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/NormalizationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/SoftwareBlackListServiceImpl.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/ThirdPartyOnDemandNormalizationThread.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/security/Base64.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/dao/SapphireUtil.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/dao/UserManagementDAO.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/service/ExcelUserImportService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/service/IDPProviderService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/service/SapphireService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/service/UserManagementService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/controller/AssetOperationsController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/controller/AssetTemplateController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/dao/AssetEditOperationDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/dao/AssetManagementGlobalFieldsDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/dao/AssetOperationDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/dao/TreeViewDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetCustomizeViewService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetEditOperationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetFiltersService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetOperationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetTemplateService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/controller/KBOperationsController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/controller/TicketOperationsController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/KBOperationsDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/TicketOperationsDao$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/TicketOperationsDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/UserDataDao$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/UserDataDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/KBOperationsService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/SdSearchProfileService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/StateChangeService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketOperationsService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$2.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$3.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$4.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$5.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/sdReports/service/SdReportsService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/util/SapUtil.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/workflow/controller/SdWorkflowController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/tecknodreams/servicedesk/UploadFile.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/AutoRequestTransition.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/AIPackageCreation.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/AIPackageconfiguration.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/AutoReportSend.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/GenericServiceDeskReportBar.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/GenericServiceDeskReportSummary.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/GetAssetDetails.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/GetSystemsJson.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/JsonBean.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/MailServlet$SMTPAuthenticator.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/MailServlet.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/ManageAdditionalParma_Add.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/NodeOperations.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/PDF_Generic_Servlet.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/PerformanceMgmt.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/PurchaseDetails_Save.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/Questionnaire.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/ResourceViewList.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/Sapphire1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/Save_Ticket.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/SavedTickets.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/Translation4.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/UpdateDataCollectionType.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/UpdateMana_UnmanaNodes.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/UpdateSettings.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/WorkFlowEdit.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/servicedesk/utils/SapphireServicedeskUtils.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/softwaremanagement/Executable_Normalization_Operations.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/softwaremanagement/ScheduledNormalization.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/softwaremanagement/Software_MappingRule_Operations.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/ui/AllowedExtensionsForAttachments.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/ui/QTimer.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/ui/QTimerScheduler.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/Normalization-1.0-SNAPSHOT-client.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/drools-compiler-7.8.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/drools-core-7.8.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/ecj-4.4.2.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/ims-metadata-1.0-client.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/kie-api-7.8.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/kie-internal-7.8.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/kie-soup-commons-7.8.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/kie-soup-maven-support-7.8.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/kie-soup-project-datamodel-api-7.8.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/kie-soup-project-datamodel-commons-7.8.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/lib/mvel2-2.4.0.Final.jar WebManagement/standalone/deployments/SapphireIMS.war/Work_Flow_Edit.jsp WebManagement/standalone/deployments/SapphireIMS.war/assets/css/common.min.css WebManagement/standalone/deployments/SapphireIMS.war/assets/css/main.min.css WebManagement/standalone/deployments/SapphireIMS.war/assets/css/ticketList.min.css WebManagement/standalone/deployments/SapphireIMS.war/assets/js/AssetList.min.js WebManagement/standalone/deployments/SapphireIMS.war/assets/js/SOPCompliance.min.js WebManagement/standalone/deployments/SapphireIMS.war/assets/js/SaveAndScheduleRecords.min.js WebManagement/standalone/deployments/SapphireIMS.war/assets/js/SdReports.min.js WebManagement/standalone/deployments/SapphireIMS.war/assets/js/SdWorkFlowBuilder.min.js WebManagement/standalone/deployments/SapphireIMS.war/assets/js/grid.min.js WebManagement/standalone/deployments/SapphireIMS.war/assets/js/loginPage.js WebManagement/standalone/deployments/SapphireIMS.war/assets/js/loginPage.min.js WebManagement/standalone/deployments/SapphireIMS.war/assets/js/main.min.js WebManagement/standalone/deployments/SapphireIMS.war/attachmentValidationJS.jsp WebManagement/standalone/deployments/SapphireIMS.war/conflictedSystems.jsp WebManagement/standalone/deployments/SapphireIMS.war/executableListing.jsp WebManagement/standalone/deployments/SapphireIMS.war/js/ticketList.min.js WebManagement/standalone/deployments/SapphireIMS.war/knowledgebasecategory.jsp WebManagement/standalone/deployments/SapphireIMS.war/reportsConfigurationJS.jsp WebManagement/standalone/deployments/SapphireIMS.war/showMappedSoftwares.jsp WebManagement/standalone/deployments/SapphireIMS.war/softwareListing.jsp WebManagement/standalone/deployments/SapphireIMS.war/ticketRecordsInclude.jsp WebManagement/standalone/deployments/SapphireIMS.war/ticketViewAjaxScript.jsp WebManagement/standalone/deployments/SapphireIMS.war/toptable_ServiceDesk.jsp WebManagement/standalone/deployments/SapphireIMS.war/verifyAssetDetail.jsp WebManagement/standalone/deployments/SapphireMSP.war/WEB-INF/classes/CustomersOperations.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/Configuration/Configuration.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/JobProcessor/JobProcessor.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/PatchManagement/PatchManagement.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/Performance/GenProActiveAlarm.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/Performance/PerformanceProcessThread.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/consumerengine/JobProcessorConsumer$1.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/consumerengine/JobProcessorConsumer.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/consumerengine/PatchManagementConsumer$1.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/consumerengine/PatchManagementConsumer.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/genericagenttask/PopulateJobs.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/jobprocessing/JobCheckInfo$1.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/jobprocessing/JobCheckInfo.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/jobprocessing/JobSchedularEngine$MasterAgentInfo.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/jobprocessing/JobSchedularEngine.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/processengine/jobprocessor/JobProcessor.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/processengine/patchmanagement/PatchMgmtStatus.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/AgentConsumer$1.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/AgentConsumer.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/AgentProducer.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/AgentProducerResponeData.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/Consumer.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/DirectExchange.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/ObjectMaster.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/RabbitUtils$1.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/RabbitUtils$2.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/rabbit/RabbitUtils.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/utils/ConfigurationPullPopulation.class WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/classes/com/tkd/sims/agent/utils/ServerConfiguration.properties WebManagement/standalone/deployments/SapphireWS.war/WEB-INF/lib/commons-pool2-2.6.0.jar