:::Patch Name::: SAPP_5003-3 :::Patch Description::: 5.x Point Patch (SAPP_5003-3) :::Patch Type::: Point :::Release Date::: 20200907 :::Checksum::: ecfe97f47162ee839c8ce6e905a492ea (MD5) :::Defect Records::: DREC13422 DREC14915 DREC14958 DREC15147 DREC15127 DREC15377 DREC15547 DREC15294 DREC15159 DREC15713 DREC15759 DREC15861 DREC15834 DREC15607 DREC14943 DREC15889 DREC15991 DREC16025 DREC16028 DREC16038 DREC16046 DREC16017 DREC16063 DREC16065 DREC16074 DREC16076 DREC16083 DREC16087 DREC16110 DREC16113 DREC16123 DREC16134 DREC16140 DREC16161 DREC16173 DREC16187 DREC16191 DREC16198 DREC16200 DREC16207 DREC16208 DREC16210 DREC16093 DREC15932 DREC16105 DREC16311 DREC16330 DREC16159 DREC16126 :::Database Records::: DREC15612 DREC15612 DREC15292#1 DREC15292#1 DREC15260 DREC15260 DREC15358#1 DREC15358#1 DREC15441 DREC15441 DREC15291#1 DREC15291#1 DREC15518 DREC15518 DREC15471 DREC15471 DREC15334#1 DREC15334#1 DREC15471#1 DREC15471#1 DREC15509#1 DREC15509#1 DREC15340 DREC15340 DREC15319#1 DREC15319#1 DREC15027#1 DREC15027#1 DREC15283 DREC15283 DREC15753#1 DREC15753#1 DREC15655 DREC15655 DREC15681 DREC15681 DREC15890 DREC15890 DREC15759 DREC15759 DREC15971 DREC15971 DREC15300#1 DREC15300#1 DREC15121 DREC15121 DREC08638#1 DREC08638#1 DREC15668 DREC15668 DREC14893#1 DREC14893#1 DREC15286 DREC15286 DREC13350#1 DREC13350#1 DREC14898 DREC14898 DREC15361 DREC15361 DREC16076 DREC16076 DREC16123#1 DREC16123#1 DREC16159 DREC16159 DREC16330 DREC16330 DREC16093#1 DREC16093#1 DREC16110 DREC16110 DREC16083 DREC16083 DREC16017 DREC16017 DREC15759 DREC15759 DREC16311 DREC16311 DREC15377 DREC15377 DREC16126 DREC16126 DREC16123 DREC16123 :::Patch Notes::: DREC13422: Ctrl+Click open ticket/record details in new tab has been handled for NewUI ticket list view and grid view. DREC14915: Issue in ticket edit and state movement in Mobile App has been handled. DREC14958: Issue in displaying of tickets when ticket details are searched has been fixed. DREC15147: An issue in displaying of decimal values in New-UI dashboard has been handled. DREC15127: Issue in displaying of ticket description in New-UI list view screen due to the presence of HTML characters has been handled. DREC15377: For Synthetic transaction , if IP address chosen as macro in email notification then in received email ipadress information will be blank. This issue is handled. DREC15547: Issue in visibility of fields in New-UI saved records has been fixed. DREC15294: In MSP setup, when inventory is collected for 1000 machines at same time, previously available inventory data in MSP server is getting removed. This scenario is handled. DREC15159: Issue in extracting excel of listing screen and report due to presence of emoji characters in some of the fields has been handled. DREC15713: An issue in the loading of RPA Add-on configuration page in Old-UI has been handled. DREC15759: Software compliance feature had issues when same product is configured in multiple license record. Those issues are fixed. DREC15861: When an application credential profile is configured, there is a provision to test the credential using a sample IP. This test functionality was always getting failed with connection error. This issue is handled. DREC15834: An issue in mandatory field validation during state change in New-UI has been handled. DREC15607: Once SLA comment is updated, redirection to State change and update ticket handled DREC14943: Not able attach attachment if file name contains special characters issue is resolved. DREC15889: An issue in editing grid additional field in New UI has been fixed. DREC15991: Following issues are resolved. 1) Blank page redirection while configuring the custom interface speed in performance view page. 2) Spelling mistake in Traceroute popup of Action tab for the performance node. DREC16025: An issue in updating of ticket in Old UI when single or double quote has been entered in the fixed field-Defect Description and additional field - text area has been handled. DREC16028: An issue in Mobile where read-only fields were being allowed to edit has been fixed. DREC16038: An issue in sending of email notification when more than 1 option is selected under specific user in the email notification rules has been handled. DREC16046: Issue in validation of HTML multi select box in Old UI has been handled DREC16017: For Active alert, if there is threshold configuration change then data collection may get failed. this issue is resolved. DREC16063: An issue in the auto-selection of single value Derived Field 1 and 2 has been fixed. DREC16065: An issue in the displaying of Submitter info section for Change Management project in Mobile App has been handled. DREC16074: For user having inventory access, node operations tab is not editable. This scenario is handled. DREC16076: An issue in the stored procedure related to SLA pre-notificactions has been fixed. DREC16083: Issue in format of creation date and update date display in New UI has been handled. DREC16087: An issue in saving the selected additional field checkbox value has been handled. DREC16110: After SAPP_5003, users will inventory access and not having setting page access, are not able to login. This scenario is handled. DREC16113: In MSP setup with virtual probe, sometimes agent discovery is getting failed when multiple customer are available in the setup. This scenario is handled. DREC16123: Agent configuration changes such as update of 'Agent Configuration' profile, 'Master Agent' mapping are getting distributed to all agents instead of specific intended agent where the change is made. This is causing performance impact in highly loaded setup. This is corrected to optimally distribute the configuration to agents. DREC16134: An issue in displaying enclosure summary and comments entered during state change in the email notification has been handled. DREC16140: An issue in displaying proper fixed field values in New UI ticket view/edit screen has been fixed. DREC16161: Windows agents which are in SAPP_5002-3 patch level, crashes continuously due to patch deployment job, and not getting upgraded to latest patch version. This scenario is handled DREC16173: A DB connection leakage issue in HRMS feature causing the portal to becoming unresponsive post start of service has been fixed and the tenant name constructor is handled for manual HRMS call DREC16187: LDAP user import is failing, when the host name of the Active Directory server is changed. This scenario is handled. DREC16191: Issues in changing the approval manager in New UI ticket edit page has been fixed. DREC16198: Issue in populating roles and approval manager list when the option to set the number of approval is overridden during state transition has been fixed. DREC16200: An issue in asset import for asset type with "hyphen" ( - ) in the name has been fixed DREC16207: An issue in AutoRequestTransition post-action when mail on workgroup is configured has been fixed. DREC16208: An issue in MobielApp wherein the location and department are getting reset to blank if they are read-only/hidden has been handled. DREC16210: An issue in saving/updating DMN configuration because of presence of single quotes has been fixed. DREC16093: Duplicate values entry in sd_servicereq_additionalparam table on state change. DREC15932: Issue in validation of individual grid mandatory columns in Mobile App has been handled. DREC16105: An issue in displaying the configured query value during ticket submission has been handled. DREC16311: For Synthetic transaction , if IP address chosen as macro in email notification then in received email ipadress information will be blank. This issue is handled. DREC16330: Extended Inventory collection issue is resolved DREC16159: Discovery profile issue is resolved DREC16126: In order to store data of larger size, the datatype of quick template table additional field value column and SD additional field archive table have been increased. :::Patch Notes from Previous Patches::: SAPP_5003-2: DREC15361: When posting environment variable change job under IT Automation > Automation Tasks > Environment Variable, the job processing is getting stuck and other jobs posted followed by environment job also getting stuck. This is handled properly. DREC14257: When searching some inputs from additional field drop down, there is some delay in getting the data and meanwhile the loading status will be displaying message as "Searching for data". DREC14397: If file name contains special characters, file download was not happening. DREC14465: Users were not able to download files that were having certain special characters. This issue has been handled. DREC14484: Service listing for child record is picking default service even though the service is not activated for child records (Enabled default service for parent and disabled default service for child ticket, but child ticket is auto populating default service set for parent) DREC15239: Issue in displaying of update & cancel buttons during state change has been fixed DREC14924: An issue in the validation of additional fields in Mobile App has been handled. DREC15191: An issue in attachment while using Send Mail option has been handled. DREC15418: An issue in saving and displaying of images in reply templates has been fixed. DREC15217: An issue in slave count in agent details listing view has been handled. DREC15458: An issue in fixed field configuration when none of the fields are selected to be visible or read-only/editable for a particular role has been handled. DREC15457: Issue related to custom profile conditions when profile is cleared has been fixed. DREC15167: CMDB search has been extended to search using asset component fields (Old-UI) DREC15414: An issue in displaying of ticket's audit log in New-UI has been fixed. DREC15401: CAB/Patch file download from internet is getting completed without completely downloading the file. It is handled properly. DREC15395: An issue in loading of dependent field data in New-UI has been fixed. DREC15373: As part of Windows Patch Management feature, wsusscn2.cab file which is used for scan. This file will be updated on scheduled interval. In Enterprise setup, when cluster member downloads this file from cluster server, it is failing as the file available in cluster member is in use. This condition is handled. DREC15375: An issue in ticket update operation through RPA has been fixed. DREC15367: An issue in the validation of mandatory comment field during state transition has been fixed. DREC15342: Issue in filtering of tickets based on My Workgroup custom views has been handled. DREC15338: Columns names in the grid view are getting changed when we pull the data to Excel in service desk module. This has been handled. DREC15312: An issue in the label while displaying the submitter details in New-UI has been handled. DREC15084: Issue in clearing of search profile ID on search of asset in CMDB Old-UI has been handled. DREC15300: When posting on-demand database backup, the configured alert notification is not getting triggered. It is handled properly. DREC15304: An issue in the validation of radio button additional field has been handled. DREC15283: When email routing configuration is enabled with custom query escalation emails are not getting triggered. This issue has been addressed. DREC15293: Decimal value precision in Advance Report is restricted to 2 points. DREC15286: As part of installed software data collection, we are supporting Edition parameter for MSSQL and Oracle software. This is not being shown in UI due to internal issue and it is rectified. DREC15252: When a node is discovered through agent-less model, and if the uniqueness is identified with bios serial number and operating system combination, the device is discovered successfully but not appearing under inventory list view. This is handled properly. DREC15190: Special Characters is getting added in the manufacturer drop-down if use add product icon for selection. It is handled properly. DREC15189: When configuring suite rules under Settings > Software Normalization, the page is going blank. This is handled properly DREC15339: Patch scan job is getting stuck when scan identifies and pushes duplicate patch information from a machine. This scenario is handled to restrict duplicates. DREC15261: Patch management jobs are not getting purged and causing delay in automation job processing. This is fixed. DREC15686: Under Settings > Package and Policy Management > Script/Software, when we try to upload the script which is already available, it will ask whether to override existing one. This option was not working. It is handled properly. DREC15363: When IT automation task is posted using operating system type, the job is note getting progressed and on edit, the job is not displaying selected parameters and nodes. This scenario is handled. DREC15121: Custom Inventory data collection issue for the more than 10 thousand systems. DREC15083: During SNMP inventory data collection, if a particular data is not available, it is causing cascading failure in other data collection of similar type. This issue is handled. DREC13350: Performance scheduling is getting skipped some times in customer setup. It is due to the timer design in scheduling module. The timer is redesigned to schedule jobs without getting skip. DREC15436: When agent configuration is pulled by agent and at the same time if the configuration getting deleted for some reason, then complete agents job processing is getting stopped. It is handled properly. DREC15674: When a HTTP/HTTPS URL is configured for synthetic transaction monitoring, it is showing availability as up even if the HTTP/HTTPS server is returning 404 error code. This scenario is handled to consider only positive response from server as successful availability. DREC15668: During CMDB asset import, there is a possibility that more than one asset can be mapped to single system until asset reconciliation happens. During this scenario, when user search for node under Inventory > Discovery based on allocated user, the page is going blank, This scenario is handled. DREC15060: An Issue in count mismatch when agent details dashobard drill-down is handled. DREC14952: Issue in sending alert mails due to the presence of $$ symbol in title/description of the alert body template has been handled. DREC15027: Scheduling file inventory without configuring any file inventory profile is causing delay in inventory data collection. It is handled properly. DREC15120: When posting agent log collection job, it is impacting other automation jobs to hang. It is handled properly DREC15057: During user import, due to environmental DB errors, some users are left with partial data. Because of this those users are unable to login to portal even after subsequent sync job is processed. It is handled properly. DREC15759: Software compliance feature had issues when same product is configured in multiple license record. Those issues are fixed. DREC15434: Drop down values in urgency and impact fields were not sorted alphabetically. This has been handled. DREC14922: Issue in editing scheduled record while adding attachments has been fixed. DREC15413: SQL query optimization in Settings > Inventory Scheduler page is done to load and save faster. DREC14898: Synthetic transaction and performance monitoring scheduling is getting delayed when process flow is configured for 5o+ systems with more jobs in single flow. Query optimization is done to handle this. DREC15782: During software metering policy configuration software name is not listing after selecting a vendor from Manufacturer drop down. This scenario is handled. DREC14686: Junk characters are being displayed in SD email notifications when we add line breaks in description/comment box. This has been handled. DREC15824: An issue in displaying dependent field values, wherein multiple fields are dependent on a single field value, has been fixed. DREC14838: Application performance data is not getting collected. This is due to bug where the process is failing to get SapphireIMS installed path from registry. It is handled properly. DREC14537: Issue in searching of tickets wherein the workgroup was not being considered has been fixed. DREC14592: Priority fixed field was not shown as mandatory when the logged-in user had 2 roles (one role having field as mandatory and the other role having the field as non-mandatory). This issue has been addressed. DREC14385: In the existing framework, email-command based field update was supported only for new incoming emails. The same has been extended to support updating of fields through email-command on state change. DREC15783: VM - Domain Support DREC15790: An issue in the alert message displayed during the size validation of attachment in Old-UI has been corrected. DREC15712: An access related issue in Old-UI global schedule reports has been fixed. DREC15698: Issue in displaying of additional fields in Old-UI has been handled. DREC14347: while login with German language in compliance page escape character missed . DREC15530: An issue in the firing of RPA before other DB transaction commit has been handled. DREC15653: An issue in saving of additional field data in New-UI due to DB column size constraint has been addressed. DREC15890: Inventory,Linux File Trawl and Software Metering jobs are not getting processed in virtual probe environment in MSP setup. This scenario is handled properly. DREC15753: Domain Name support for the VM Discovery DREC08638: Normalizing agent zombie node classification in similar way how it works for agent-less node. Additional performance license for agent is node is no longer needed when moving node to zombie. DREC13766: Performance optimization by moving zombie node categorization logic to different interval. Zombie node classification will happen as part of data purging cycle, once in a day. Previously this check was was happening once in every 5 minutes. DREC15801: Oracle version 12.2 Database Monitoring Support in SapphireIMS DREC14893: Software executable collection DREC15946: After posting Script Execution job for SSH machines by selecting Domain filter, if we edit the job and save it, job is not working. This scenario is handled. DREC15971: In automation jobs process-flow jobs impacted due to exception in unserline DB procedure now this issue resolved. DREC15970: In MSP setup when customer name and customer alias name fields are configured with different values, the script execution job and software installation job is getting stuck. This issue is handled. DREC15965: ITAM.war file is getting failed hence, Axios ITAM web service integration is not working. This issue is fixed. DREC15762: An issue in additional field attachment in Old-UI has been handled. DREC15720: Bar Code PDF document failing issue when the pre-shipped fixed fields are renamed has been fixed. DREC15696: An issue in New-UI excel export - Custom column (report_table_configparams) values not appearing after download - has been handled. DREC15681: Issue in generating of Asset Number Format has been handled. DREC15680: Even though Service Request Number was not selected during asset creation, some random value is getting displayed. This has been handled. DREC15655: Purging procedure throws duplicate exception for the archive table when Patch deploy feature is used , this issue has been handled. DREC15620: An issue in the selection of multiple users in New-UI add knowledge base, add schedule report and edit schedule report has been handled. DREC15589: An issue in saving image tag content in customization script editor has been fixed. DREC15585: An issue in listing of users in MobileApp assignment screen has been handled. DREC15577: Issue in creation of public search profiles by end-user even though the setting key was restricted has been fixed. DREC15571: An issue in displaying the complete ticket description has been handled. DREC15553: Search option in schedule report user listing in New-UI has been handled. DREC15516: An issue in the state change of linked tickets in New-UI has been fixed. DREC15494: User searching issue in New-UI knowledge base article has been fixed. DREC15487: An issue in the selection of multiple values in SD filters has been handled. DREC15768: Patch Management blank issue is resolved. DREC15993: Cloud Connector related issue is resolved DREC15998: a. Issue in loading enclosure template content and capturing state change comment has been fixed b. Issue in expanding state change history c. Authenticate by default issue for Azure AD has been handled SAPP_5003-1: DREC15260: DREC15172 DB changes not reflecting while creating new customer DREC13258#1 DB changes need to be reverted for new customer DREC15328: Asset-Tag is not displayed for the nodes in discovery page if discovered machines are in different sites DREC15340: Duplicate primary key issue is resolved which is identified during the regression testing. DREC15276: Change password Logout issue is resolved in IE DREC15263: Blank page issue is resolved DREC15291: Default landing page for Server and Business SLA is changed from dashboard to listing view. DREC15404: Send mail and profile settings defects fixed DREC15330: Excel export issue in the alarms page is resolved. DREC15353: An issue in state transition through RPA due to presence of index has been handled. DREC15292: Excel export issue in the alarms page is resolved. DREC15471: SAPP_5003 Defects for the DB DREC15319: Agent installation job through SapphireIMS is installing agent with wrong HTTPS value. It is handled properly. DREC15347: In setup where DB is in different machine, agents are showing down whenever DB connectivity is lost in between. Automatic recovery logic is handled properly. DREC15425: Patch deployment job is processing for windows agents though the patch is already installed in the system. This scenario is handled. DREC15439: LDAP and Product health related issues resolved DREC15435: In Mobile App Locked user able to login an issue resolved DREC15396: In MSP installation war file deployment issue resolved DREC15440: Asset Summary report not working in MSP setup issue is resolved DREC15266: LDAP OU listing issue resolved in MSP DREC15275: User Unlock issue resolved DREC15488: new Customer creation issue resloved DREC15334: The following issues are addressed. 1) Business service audit log excel export is working as expected. 2) Notification Template sorting order issue is addressed. 3) Work station image in Managed Maps is working as expected. DREC15332: Proper error handling is introduced while saving the Business Service resource. DREC15503: After Accept/Deny the asset, then we update any field, allocated user again get the Accept/deny option in Myasset page(Both in OldUI and NewUI) issue has been resolved Configure customize builtin attribute with different role combinations for location and department and create asset was failing-this issue has been resolved DREC15349: License expiry date under product license usage is showing wrong value. It is handled properly. DREC15473: 1) Issue in Settings->Profile manager->Alarm correlation audit log is resolved. 2) Scroll issue in Reports->business sla reports->Users is resolved 3) Pagination issue in Performance->Enterprise->listview is resolved. 4) null message in the alert mail issue is resolved. DREC15441: Under Inventory > Discovery > Node Information > Software > Installed Software, the name of software is showing without version but in control panel, it is appearing with version appended. It is handled now. DREC15612: SOP compliance loading issue is resolved DREC15576: Cumulative summary data is not displaying in Excel page for SLA Reports. This issue is resolved. DREC15509: Issues fixed which are found in the regression testing. DREC15478: BSM service rule preview display issue is resolved. DREC15518: In MSP server which is upgraded from SAPP_5002-2 patch level, newly discovered Cisco device model - C3560-IPBASEK9-M is causing blank page issue when visiting discovery page. This scenario is handled properly. DREC15356: An issue in sending of emails using the New-UI Send Mail option under email support staff has been handled. DREC15197: An issue in displaying of additional fields post ticket submission has been fixed. DREC15059: If Session timeout - keyword is present in ticket description/title, the new UI ticket listing page/ edit page was getting redirected to Login page. This has been handled. DREC15625: License validation was missing while allocating roles to users in ServiceDesk. This has been fixed. DREC15419: Following cloud connector/MSP probe active directory issues are handled. 1) Special character handling 2) Supporting import when OU limit exceeding 1000. 3) Support to import users/OUs available under containers. DREC15331: Data display issue in Availability Reports when user selects the customer time scale is resolved. DREC15333: Actions tab in the My Maps was not responding. This issue is resolved. DREC15383: Proper audit log is captured when there is change in the host filter option by adding or removing the hosts. DREC15678: Oath2 X509 certificate issue resolved DREC15690: Proper redirection was not happening when user access Performance->NetFlow option. This issue is resolved. DREC15691: Reported VAPT issues are fixed DREC15617: When SNMP device hostname contains special character such as ( symbol, performance page for the particular node was going blank. This scenario is handled properly. DREC15701: Issues in the regression testing of monitoring report are handled. DREC15274: While User login into portal exception throwing, this issue resolved DREC15483: Office 365 Login issue in Mobile App resolved DREC15493: CMDB database connection leakage issue fixed DREC15411: Issue in updating of location and department values post submission has been fixed. DREC15358: Patch Management and windows10 Feature Grid Combo box Issues :::Dependent Patches::: SAPP_5003 :::Superseding Patches::: SAPP_5003-1 SAPP_5003-2 :::Patch Files::: ConsoleManagement/Database/AssetNumberGenerator.sql ConsoleManagement/Database/CalculateInstalledApps.sql ConsoleManagement/Database/GenPollTables.sql ConsoleManagement/Database/GetGenericNotificationUserDetails.sql ConsoleManagement/Database/GetJobStatusInfo.sql ConsoleManagement/Database/GetSOPLocationsNSavedRecords.sql ConsoleManagement/Database/GetSystembasedschedularid.sql ConsoleManagement/Database/Load_Distribution.sql ConsoleManagement/Database/MSPDataBase.sql ConsoleManagement/Database/Perf_ServiceTrig.sql ConsoleManagement/Database/Performance.sql ConsoleManagement/Database/PopulateSiteData.sql ConsoleManagement/Database/Populate_ScheduleRecord_Status.sql ConsoleManagement/Database/Populate_software_meter_frequency.sql ConsoleManagement/Database/Purge_Perf.sql ConsoleManagement/Database/ReportTables.sql ConsoleManagement/Database/Sd_CustomMailScript.sql ConsoleManagement/Database/ServiceDesk.sql ConsoleManagement/Database/SubmitAutomationJobs.sql ConsoleManagement/Database/UDF_dayhour.sql ConsoleManagement/Database/compliance_license_reconciliation.sql ConsoleManagement/Database/compliance_update_systemmapper.sql ConsoleManagement/Database/getuserdetails.sql ConsoleManagement/Database/ims.sql ConsoleManagement/Database/postsoftwaredeploymentjob.sql ConsoleManagement/Database/submitschedulejobs.sql ConsoleManagement/ExternalWar/SoftwareRepository.war/SapphireIMSAgent-5.0-Setup.exe ConsoleManagement/ExternalWar/SoftwareRepository.war/SapphireIMSAgent.zip ConsoleManagement/ExternalWar/SoftwareRepository.war/org_failure_file.ps1 ConsoleManagement/ExternalWar/SoftwareRepository.war/org_success_file.ps1 ConsoleManagement/bin/DBI.dll ConsoleManagement/bin/GenericPoller.dll ConsoleManagement/bin/GenericPollerExt.dll ConsoleManagement/bin/GenericTask.bat ConsoleManagement/bin/HttpPost.dll ConsoleManagement/bin/IntelAMT.dll ConsoleManagement/bin/NodeDiscover.dll ConsoleManagement/bin/SIMS_ADDMGenericSensor.exe ConsoleManagement/bin/SIMS_AssetImport.exe ConsoleManagement/bin/SIMS_BSMPoller.exe ConsoleManagement/bin/SIMS_CommonSensor.exe ConsoleManagement/bin/SIMS_CommonUtil.dll ConsoleManagement/bin/SIMS_ConfResync.exe ConsoleManagement/bin/SIMS_EncryptUtil.dll ConsoleManagement/bin/SIMS_GenericApps.exe ConsoleManagement/bin/SIMS_JobHandler.exe ConsoleManagement/bin/SIMS_LANDISCOVERY.exe ConsoleManagement/bin/SIMS_LDAPAuth.dll ConsoleManagement/bin/SIMS_LDAPClient.exe ConsoleManagement/bin/SIMS_LDAPUserManagement.exe ConsoleManagement/bin/SIMS_LogMon.exe ConsoleManagement/bin/SIMS_LoginTest.exe ConsoleManagement/bin/SIMS_NodeScanner.exe ConsoleManagement/bin/SIMS_PatchMonLib.dll ConsoleManagement/bin/SIMS_PollerManager.exe ConsoleManagement/bin/SIMS_ProbeScheduler.exe ConsoleManagement/bin/SIMS_RemoteLog.exe ConsoleManagement/bin/SIMS_ReplDiag.exe ConsoleManagement/bin/SIMS_Resync.exe ConsoleManagement/bin/SIMS_SNMP.exe ConsoleManagement/bin/SIMS_SNMPInterface.dll ConsoleManagement/bin/SIMS_SSHCommandParser.dll ConsoleManagement/bin/SIMS_SSHDataCollector.exe ConsoleManagement/bin/SIMS_SSHInterface.dll ConsoleManagement/bin/SIMS_SelfHealth.exe ConsoleManagement/bin/SIMS_ServiceMon.exe ConsoleManagement/bin/SIMS_ServiceStatusEmail.exe ConsoleManagement/bin/SIMS_SiteReg.exe ConsoleManagement/bin/SIMS_StorageCollector.exe ConsoleManagement/bin/SIMS_StorageInterface.dll ConsoleManagement/bin/SIMS_Task.exe ConsoleManagement/bin/SIMS_TaskAgent.exe ConsoleManagement/bin/SIMS_UserAuth.exe ConsoleManagement/bin/SIMS_UserDump.exe ConsoleManagement/bin/SIMS_WBEMCollect.exe ConsoleManagement/bin/SIMS_WMICollect.exe ConsoleManagement/bin/SIMS_XMPPInformer.exe ConsoleManagement/bin/SIMS_XMPPInterface.dll ConsoleManagement/bin/SapphireIMS.exe ConsoleManagement/bin/SystemSettings.dll ConsoleManagement/bin/WBEMDataCollector.dll ConsoleManagement/bin/WMIDataCollector.dll ConsoleManagement/bin/XMLParser.dll ConsoleManagement/bin/utilLib.dll ConsoleManagement/lib/AppMon.jar ConsoleManagement/lib/CLIStorageMon.jar ConsoleManagement/lib/DBMon.jar ConsoleManagement/lib/EncryptionUtil.jar ConsoleManagement/lib/Normalization-1.0-SNAPSHOT.jar ConsoleManagement/lib/Oracle/ojdbc8.jar ConsoleManagement/lib/ServMon.jar ConsoleManagement/lib/VMPerformance.jar ConsoleManagement/lib/VMachineMon.jar ConsoleManagement/lib/XMPPUserMgmtClient.jar ConsoleManagement/lib/agentWS-consumer-1.0-SNAPSHOT.jar WebManagement/modules/system/layers/base/tkd/sapphireims/main/EncryptionUtil.jar WebManagement/modules/system/layers/base/tkd/sapphireims/main/license-1.0.jar WebManagement/modules/system/layers/base/tkd/sapphireims/main/module.xml WebManagement/modules/system/layers/base/tkd/sapphireims/main/ojdbc8.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/FastInfoset.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/activation.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/http.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/jaxb-api.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/jaxb-impl.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/jaxws-api.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/jaxws-tools.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/jsr173_api.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/jsr181-api.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/jsr250-api.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/mimepull.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/saaj-api.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/saaj-impl.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/stax-ex.jar WebManagement/standalone/deployments/ITAM.war/WEB-INF/lib/woodstox.jar WebManagement/standalone/deployments/MobileApp.war/AddGridData.jsp WebManagement/standalone/deployments/MobileApp.war/EditRequest.jsp WebManagement/standalone/deployments/MobileApp.war/ModifyState.jsp WebManagement/standalone/deployments/MobileApp.war/SubmitRequest.jsp WebManagement/standalone/deployments/MobileApp.war/UserInfo.jsp WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/ajax/servlet/EditableSelectHtml.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/ajax/servlet/SDAdditionalParamsContentServlet.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphire/login/service/LoginService.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphire/security/CustomAuthenticationProvider.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphire/security/oauth2/GoogleRemoteTokenServices$1.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphire/security/oauth2/GoogleRemoteTokenServices.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphire/security/oauth2/OAuth2ClientAuthenticationProcessingFilter$1.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphire/security/oauth2/OAuth2ClientAuthenticationProcessingFilter$NoopAuthenticationManager.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphire/security/oauth2/OAuth2ClientAuthenticationProcessingFilter.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/com/sapphire/security/oauth2/Office365RemoteTokenServices.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/sapphire/reports/Download.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/sapphire/reports/Sapphire.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/sapphire/reports/SaveRequest.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/sapphire/reports/SavedTickets.class WebManagement/standalone/deployments/MobileApp.war/WEB-INF/classes/sapphire/reports/UploadServlet.class WebManagement/standalone/deployments/MobileApp.war/css/AdminLTE.css WebManagement/standalone/deployments/MobileApp.war/css/AdminLTE.min.css WebManagement/standalone/deployments/MobileApp.war/js/additinalParamValidator.js WebManagement/standalone/deployments/MobileApp.war/js/commonJS.js WebManagement/standalone/deployments/MobileApp.war/js/ticketsValidator.js WebManagement/standalone/deployments/SapphireAndroid.war/WEB-INF/classes/com/tkd/sims/android/dataBase/DBConnection.class WebManagement/standalone/deployments/SapphireIMS.war/AI_PackagesList.jsp WebManagement/standalone/deployments/SapphireIMS.war/ARNewView/js/ARExecution.min.js WebManagement/standalone/deployments/SapphireIMS.war/ARNewView/js/ARMISAddView.js WebManagement/standalone/deployments/SapphireIMS.war/ARNewView/js/ARScheduleAddView.min.js WebManagement/standalone/deployments/SapphireIMS.war/ARNewView/js/ARScheduleView.min.js WebManagement/standalone/deployments/SapphireIMS.war/ARNewView/views/ARIntegrationView.jsp WebManagement/standalone/deployments/SapphireIMS.war/ARNewView/views/ARMISAddView.jsp WebManagement/standalone/deployments/SapphireIMS.war/ARNewView/views/ARScheduleAddView.jsp WebManagement/standalone/deployments/SapphireIMS.war/AddConfigDetails.jsp WebManagement/standalone/deployments/SapphireIMS.war/AddEditLicenseAgreement.jsp WebManagement/standalone/deployments/SapphireIMS.war/AddEditSoftwareLicense.jsp WebManagement/standalone/deployments/SapphireIMS.war/AddProfileJs_ExtJs.jsp WebManagement/standalone/deployments/SapphireIMS.war/AddProfile_ExtJS.jsp WebManagement/standalone/deployments/SapphireIMS.war/AgentListing.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetAjaxScript.jsp WebManagement/standalone/deployments/SapphireIMS.war/AssetList.jsp WebManagement/standalone/deployments/SapphireIMS.war/AttachmentDetailsHistory.jsp WebManagement/standalone/deployments/SapphireIMS.war/AutoReport.jsp WebManagement/standalone/deployments/SapphireIMS.war/BusinessServiceMgmt.jsp WebManagement/standalone/deployments/SapphireIMS.war/CMDB_PurchaseDetailsJSIncludes.jsp WebManagement/standalone/deployments/SapphireIMS.war/ChangePassword.jsp WebManagement/standalone/deployments/SapphireIMS.war/Control_Flow_Edit.jsp WebManagement/standalone/deployments/SapphireIMS.war/CustomOS_SoftwareAddEditPopup.jsp WebManagement/standalone/deployments/SapphireIMS.war/CustomReports.jsp WebManagement/standalone/deployments/SapphireIMS.war/Edit_LdapConfig.jsp WebManagement/standalone/deployments/SapphireIMS.war/Edit_SavedRecord.jsp WebManagement/standalone/deployments/SapphireIMS.war/HostsSearch.jsp WebManagement/standalone/deployments/SapphireIMS.war/InbuiltReports.jsp WebManagement/standalone/deployments/SapphireIMS.war/InventoryViewList.jsp WebManagement/standalone/deployments/SapphireIMS.war/KnowledgeBase.jsp WebManagement/standalone/deployments/SapphireIMS.war/LinuxPatchManagementScript.jsp WebManagement/standalone/deployments/SapphireIMS.war/LogsDashboard_IFrame.jsp WebManagement/standalone/deployments/SapphireIMS.war/Macro_Definition_Add.jsp WebManagement/standalone/deployments/SapphireIMS.war/Macro_Definition_Edit.jsp WebManagement/standalone/deployments/SapphireIMS.war/Manage_Unmana_Host.jsp WebManagement/standalone/deployments/SapphireIMS.war/NotificationTemplateList.jsp WebManagement/standalone/deployments/SapphireIMS.war/OfflineReports.jsp WebManagement/standalone/deployments/SapphireIMS.war/PDF/customer_logo.gif WebManagement/standalone/deployments/SapphireIMS.war/PatchManagementScript.jsp WebManagement/standalone/deployments/SapphireIMS.war/Patch_AffectedSystems.jsp WebManagement/standalone/deployments/SapphireIMS.war/Patch_Scan_List.jsp WebManagement/standalone/deployments/SapphireIMS.war/PerformanceView.jsp WebManagement/standalone/deployments/SapphireIMS.war/PerformanceViewSummary.jsp WebManagement/standalone/deployments/SapphireIMS.war/PurchaseDetails.jsp WebManagement/standalone/deployments/SapphireIMS.war/PurchaseDetails_List.jsp WebManagement/standalone/deployments/SapphireIMS.war/Report_Create.jsp WebManagement/standalone/deployments/SapphireIMS.war/RunCmd1.jsp WebManagement/standalone/deployments/SapphireIMS.war/SDProjectSettingsUserAddEdit.jsp WebManagement/standalone/deployments/SapphireIMS.war/SD_CustomViews.jsp WebManagement/standalone/deployments/SapphireIMS.war/SD_EnclosureTemplatesAddEdit.jsp WebManagement/standalone/deployments/SapphireIMS.war/SaveScheduleRecords.jsp WebManagement/standalone/deployments/SapphireIMS.war/ScheduleReports.jsp WebManagement/standalone/deployments/SapphireIMS.war/SdWorkflowOperationsInclude.jsp WebManagement/standalone/deployments/SapphireIMS.war/Sd_ScheduleReports_Create.jsp WebManagement/standalone/deployments/SapphireIMS.war/Sd_ScheduleReports_Edit.jsp WebManagement/standalone/deployments/SapphireIMS.war/Sla_AuditLog.jsp WebManagement/standalone/deployments/SapphireIMS.war/StandaloneAgentListing.jsp WebManagement/standalone/deployments/SapphireIMS.war/SubmitRecord.jsp WebManagement/standalone/deployments/SapphireIMS.war/SubmitTicket.jsp WebManagement/standalone/deployments/SapphireIMS.war/SuitesAndRulesAdd.jsp WebManagement/standalone/deployments/SapphireIMS.war/SystemUpTimeReport.jsp WebManagement/standalone/deployments/SapphireIMS.war/TabProperties.jsp WebManagement/standalone/deployments/SapphireIMS.war/TaskConfiguration.jsp WebManagement/standalone/deployments/SapphireIMS.war/TaskConfigurationEdit.jsp WebManagement/standalone/deployments/SapphireIMS.war/TestResult.jsp WebManagement/standalone/deployments/SapphireIMS.war/TriggerHRMS.jsp WebManagement/standalone/deployments/SapphireIMS.war/UpLoad.jsp WebManagement/standalone/deployments/SapphireIMS.war/UserMgmt_Edit.jsp WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/AssetInfo.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/AssetList.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/DatabaseInfo.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/IMSPackage/AssetEmailLinkInfo.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/IMSPackage/ComplianceEmailLinkInfo.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/IMSPackage/EmailLinkInfo.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/IMSPackage/MailServlet$SMTPAuthenticator.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/IMSPackage/MailServlet.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/IMSPackage/db.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/PatchManagement/LinuxPatchOperations.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/PatchManagement/PatchDetailOperations.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/PatchManagement/PatchManagementSave.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/SapphireTest/Conf_ServMon.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/SapphireTest/Conf_ServMonDEBUG.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/ajax/servlet/LdapConfig_TreeStructure.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/ajax/servlet/SDAdditionalParamsContentServlet.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/ajax/servlet/Summary_Table.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/ajax/servlet/Summary_Table_Lookup.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/ajax/servlet/TaskDropdown.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/app/i18n/Messages_de_DE.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/app/i18n/Messages_en_gb.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/app/i18n/Messages_fr_FR.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/app/i18n/Messages_pt_br.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/bsm/controller/LogsReportController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/bsm/controller/NotificationTemplateController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/bsm/dao/ProductHealthDAO.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/bsm/service/LogsReportService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/bsm/service/NotificationTemplateService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/bsm/service/ProductHealthReport.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/dashboard/service/DashboardService$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/dashboard/service/DashboardService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/controller/ComplianceController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/controller/PatchManagementController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/controller/SoftwareBlackListController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/controller/Windows10InstallationController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/AgentConfigurationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/ComplianceService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/Windows10InstallationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/service/Windows10InstallationServiceImpl.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/util/NodeRuleEngineUtil.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/itam/util/PatchManagementUtil.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/login/controller/LoginController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/login/service/LoginService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/rest/controller/RestConnector.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/rest/jobprocessor/RabbitMQ$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/rest/jobprocessor/RabbitMQ$2.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/rest/jobprocessor/RabbitMQ.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/rest/model/OUListPojo.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/rest/util/Util.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/security/oauth2/GoogleRemoteTokenServices$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/security/oauth2/GoogleRemoteTokenServices.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/security/oauth2/OAuth2ClientAuthenticationProcessingFilter$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/security/oauth2/OAuth2ClientAuthenticationProcessingFilter$NoopAuthenticationManager.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/security/oauth2/OAuth2ClientAuthenticationProcessingFilter.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/security/oauth2/Office365RemoteTokenServices.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/dao/UserManagementDAO.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/service/IDPProviderService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/service/SapphireService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphire/tkd/service/UserManagementService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetEditOperationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetOperationService$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetOperationService$2.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/cmdb/service/AssetOperationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/Util/NewUIExcelExport.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/controller/KBOperationsController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/controller/TicketOperationsController.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/KBOperationsDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/TicketOperationsDao$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/TicketOperationsDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/TicketPersistOperationsDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/UserDataDao$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/dao/UserDataDao.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/KBOperationsService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/SdAdditionalFieldService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/SdExcelExportService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/SdMailConversationService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/SdSearchProfileService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/SdTicketEventCallService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/StateChangeService$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/StateChangeService$2.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/StateChangeService$3.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/StateChangeService$4.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/StateChangeService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TechnicianAvailabilityService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketOperationsService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$2.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$3.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$4.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$5.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$6.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService$7.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/itsm/service/TicketPersistOperationsService.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/sapphireims/util/SapUtil.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/tecknodreams/emailtorequest/DBConnection.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/tecknodreams/emailtorequest/EMailToTicket$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/tecknodreams/emailtorequest/EMailToTicket.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/tecknodreams/emailtorequest/EMailToTicket_EWS$RedirectionUrlCallback.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/com/tecknodreams/emailtorequest/EMailToTicket_EWS.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/resource/rpaAuthentication.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/AutoFormPdfGenerator.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/AutoRequestTransition.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/AutoRequestTransition.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/CreateChildTickets.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/SampleDynamicClassLoader.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/sampleAssetOperationsConfig.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/sampleAutoFieldPopulater.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/sampleAutoRecordCreation.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/sampleCheckForAttachments.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/sampleMergeRecordContent.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/sampleModifyParentRecordState.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/sampleSLARecalculation.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/actions/sampleUpdateDerivedField.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/assetactions/AssetDynamicClassLoaderproperties.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/assetactions/sampleAssetStatusChangeOperationsConfig.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/assetactions/sampleFieldNotification.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/cmdb/AssetModuleOperations.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/cmdb/CMDBRelationship.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/inventoryandfaultreports/inventoryReport.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/mailroutingscripts/SDMailNotificationScript.properties WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/performance/PerformanceViewDAO.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/ADConfigurationRule.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/AddThreshold.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/AssetRecon.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/AssetUserOperations.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/BarCodePDF.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/CallableProceduresTimer$1.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/CallableProceduresTimer.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/DeleteProfiles.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/Discovery_AddProfiles.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/Download.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/Edit_LDAPImpotUser.class WebManagement/standalone/deployments/SapphireIMS.war/WEB-INF/classes/sapphire/reports/GetAssetDetails.class 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