This fix needs to be applied in following places.
  
	Professional 		- Place it in app server.
	Enterprise 		- Place it in Cluster Server
	MSP 	                - Place it in server and probe
	

Steps to apply the fix

1. Stop SapphireIMS service.

2. Take backup of following folder/files.

WebManagement/standalone/deployments/SapphireIMS.ear/ITOM.war/bootstrap/js/prototype.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITOM.war/js/prototype.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITOM.war/toptable.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/ARNewView/js/ARMISAddView.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/ARNewView/js/ARScheduleAddView.min.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/AssetList.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/MailServerConfiguration.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/RpaRegistration.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/Survey_Add.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/Survey_Edit.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/js/SdSettings/SdWorkflowConfiguration.min.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/js/SdSettings/settings_config.min.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/bootstrap/js/prototype.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/emailTemplateDesigner.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/js/prototype.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/toptable.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/WEB-INF/classes/ajax/servlet/HtmlContentServlet5.class
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/WEB-INF/classes/sapphire/reports/Survey.class
WebManagement/standalone/deployments/SapphireIMS.ear/SapphireIMS.war/Ldap_Config.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/SapphireIMS.war/js/prototype.js
WebManagement/standalone/deployments/SapphireIMS.ear/SapphireIMS.war/quickLink.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/SapphireIMS.war/toptable.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/AssetList.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/RelationshipConfig_List.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/SapphireIMS.war/WEB-INF/classes/com/sapphire/login/service/LoginService.class
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/ServiceDeskConfigNewUIIncludes.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/css/quickAnalysis/pivot.css
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/js/GridListUtil.min.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/js/SdSettings/SdSubCategory.min.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/js/Webhooks.js
WebManagement/standalone/deployments/SapphireIMS.ear/SapphireIMS.war/css/settings_newUI.css
WebManagement/standalone/deployments/SapphireIMS.ear/SapphireIMS.war/reportsConfiguration.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/WEB-INF/classes/com/sapphireims/itsm/service/SdAdditionalFieldService.class
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/settingGridListUtil.jsp
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/WEB-INF/classes/com/sapphireims/sdSettings/controller/SubCategoryOperationsController.class
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/WEB-INF/classes/com/sapphireims/sdSettings/service/SubCategoryOperationsService.class
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/js/SdSettings/SdPriorityMatrix.min.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/js/SdSettings/SdWorkGroup.min.js
WebManagement/standalone/deployments/SapphireIMS.ear/ITSM.war/assets/js/gridSlick/slick.editors.min.js
WebManagement/standalone/deployments/SapphireIMS.ear/SapphireIMS.war/WEB-INF/lib/userimport-client.jar WebManagement/standalone/deployments/MobileApp.war/WEB-INF/lib/userimport-client.jar
WebManagement/standalone/deployments/SapphireIMS.ear/lib/ims-metadata-client.jar


3. Go to <SapphireIMS installpath>\WebManagement\standalone\deployments folder, and place given SapphireIMS.ear. Give 'copy and replace'.

4. Go to <SapphireIMS installpath>\WebManagement\standalone\deployments folder, and place given MobileApp.war. Give 'copy and replace'.

5. Delete The tmp Folder.

6. Start the SapphireIMS service.

